How do I return an item?

In order to initiate any return or exchange please email jade@mywillowandwhite.com (Monday – Friday 9 am – 5 pm, excluding bank holidays) with your name and order number and we will email you a returns form.

Please include all of the following information in your returning package: your name, order number, reason for returning the item(s), whether you would like a refund or exchange.

Make sure to secure all items in their original packaging and fill out the returns form to ensure that your refund or exchange is dealt with as quickly as possible. We cannot offer exchange or refund if we have insufficient information.

Please be sure to obtain proof of postage when returning goods to us, in the unlikely event that we do not receive the returned parcel.

We cannot offer exchange or refund for items that have been worn; if there are any signs of wear, we would not be able to accept the return. Shipping costs ie Next Day delivery will not be refunded.

Please send all returns/exchanges to: 

My Willow & White, Unit D235, Parkhall Business Centre, 62 Tritton Road, West Dulwich, SE21 8DE