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© 2018  My Willow & White. Site by WADV

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CUSTOMER CARE

We aim to dispatch all orders within 24 business hours.

Shipments are arranged via UK Royal Mail, a shipment confirmation email will be sent to you after the order has been shipped.

 

Only Next Day Delivery can be tracked at every stage.

Have any questions or concerns? 

We’re always ready to help!

 

 

Contact us at

My Willow & White, Unit D235, Parkhall Business Centre, 

62 Tritton Road, West Dulwich, SE21 8DE

or send us an email to:

jade@mywillowandwhite.com

0208 766 7823

RETURNS

We want you to be completely satisfied with your purchase. However, if the goods do not meet your expectations you may return us the items within 14 days of receipt for a refund or exchange.

 

On receipt of the returned items, we will issue you a refund or exchange within 10 days in the same payment method.

 

This does not affect your statutory rights.

FAQ

How do I return an item?

 

In order to initiate any return or exchange please email jade@mywillowandwhite.com (Monday – Friday 9 am5 pm, excluding bank holidays) with your name and order number and we will email you a returns form.

 

Please include all of the following information in your returning package: your name, order number, reason for returning the item(s), whether you would like a refund or exchange.

 

Make sure to secure all items in their original packaging and fill out the returns form to ensure that your refund or exchange is dealt with as quickly as possible. We cannot offer exchange or refund if we have insufficient information.

 

Please be sure to obtain proof of postage when returning goods to us, in the unlikely event that we do not receive the returned parcel.

 

We cannot offer exchange or refund for items that have been worn; if there are any signs of wear, we would not be able to accept the return. Shipping costs ie Next Day delivery will not be refunded.

 

Please send all returns/exchanges to: 

My Willow & White, Unit D235, Parkhall Business Centre, 62 Tritton Road, West Dulwich, SE21 8DE

Is my order tracked?

 

All our deliveries are sent via Royal Mail, only next day delivery options can be tracked.

 

Missing or damaged items?

 

Please check your order as soon as you receive it. If your order is not as expected, please contact our Customer Care Team as soon as possible with your order confirmation number to hand.

 

email: jade@mywillowandwhite.com  (Monday – Friday 9 am5 pm, excluding bank holidays)

 

Non-qualifying products for return

 

Earrings are non-exchangeable/non-refundable for hygiene reasons unless the items are faulty at delivery. This does not include ear cuffs.

 

We cannot offer an exchange or return for items that have been worn; if there are any signs of wear, we would not be able to accept the return.

 

Discounted items purchased during flash/sales/limited time promotions.

SHIPPING

Delivery

United Kingdom

 

Standard

Next Day​

Order Before

Delivery Time

Cost

2pm

2 -3 Days

FREE

2pm

1 Day

£6

International

 

Western Europe

Eastern Europe & major cities worldwide

Rest of world

2pm

3 Days

£10

2pm

5 Days

£10

2pm

7 Days

£10